FREQUENTLY ASKED QUESTIONS

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EMPLOYEE

What is Careots?


Careots is a web application and cloud platform meant to help educate employees about their own well-being and happiness. Careots also offers a robust marketplace of premier products and services to help you take the steps needed to thrive.




How does Careots help improve my well-being?


Careots gives you access to some of the best research and tools available to understand what drives you and a path towards expanding your happiness. Once you are ready, Careots gives you the freedom to choose from carefully selected products and services that address specific elements of your well-being.




Why does well-being matter to me?


Your well-being or happiness directly impacts your anxiety levels and mindset on life. When you feel supported, comfortable, and empowered, your ability to be engaged, chase your goals, and make successful contributions are all increased.




What is the difference between being happy and my happiness?


Happy is a temporary or situational state of mind. It is something that feels good right now like a quick dopamine rush. Happiness is a continual or lasting state of being. It gives a reason to everything you are doing to help your life have meaning.




What are the six essential human resources of well-being?


We have worked with industry leading research, our partners, and our customers to understand what drives your well-being. This has led to the creation of our six essential human resources of well-being including Emotional, Career, Social, Financial, Physical, and Community. Each of these elements are interdependent on each other and require balance for you to thrive at work and in life.




Why is Gallup a part of Careots?


Gallup (www.gallup.com) is the recognized world leader in providing research and surveys on employee engagement ways to improve well-being (happiness). Gallup provides Careots with exclusive Wellbeing Finder resources and access to their research and insights for employees.




Why is Happify a part of Careots?


Happify (www.happify.com) is the most used emotional well-being app. They provide users with science-based activities and games to reduce stress and anxiety while building optimism and mindfulness. Through our partnership, Happify provides Careots users with premium access to their tracked topics, content, and meditations.




Who else is involved in Careots?


Careots is constantly striving to recruit and foster the best partner ecosystem. Our customer experience is built through our strong relationship with Stripe and Visa. Our marketplace hosts over 40 of the most respected consumer and medical brands committed to user well-being (happiness).




What are some of the products and services I can spend my balance?


There are over 40 different options for you to spend your balance. This includes Babbel, Peloton, Scribd, Scott's Cheap Travel, Legalzoom, Shipt, Curiosity Stream, and Motley Fool.




How competitive is Careots pricing?


We work with our marketplace partners to make sure the quality and focus are aligned with your priorities. Additionally, we negotiate on behalf of all our users to get the best prices.




How do I use my spending balances in Careots?


Your employer has the ability to fund your Careots account to make purchases in our marketplace. As soon as you log into your Careots account, you will see your available spending balance and your virtual debit card information. This debit card is authorized to only work for purchases made inside the Careots marketplace. If your employer has not given you funding, you are able to take advantage of the marketplace offerings by using your own credit card at check out.




Can I add personal funds to the Careots balance?


Unfortunately, U.S. credit card regulations do not allow company and personal funds to be put together. If you want to purchase more than your funding allows, you can always use a personal credit card at checkout.




What prevents my balance from being used outside Careots?


Through our relationship with Stripe and Visa, we are able to whitelist or select specific merchants where the debit card will work. We can adjust this on an employer to employer basis, so please discuss with your company if you have an incredible brand you would like to include.




Is my spending balance considered taxable income?


Depending on the products and services you choose, the spending may or may not be considered taxable income. Careots works directly with your employer to make sure this is handled according to their policy.




What happens to my unused balances at the end of the year?


Careots strives to align our timing with each companies benefits calendar. We will make sure to notify you when your unused spending balance may expire so you can take full advantage of these benefits.




What happens to unused balances if I am no longer employed?


We enable your employer to configure your available balance as they see fit. In this situation, they will have to manage what happens based on their policy.




What devices and platforms can I use to access Careots?


You can access Careots from any device with an internet browser. We do not require any software downloads or installations.




How do I get more help?


Please visit our Contact Us page and fill out a request if you have any questions not answered here.





EMPLOYER

What is Careots?


Careots is a web application and cloud platform meant to help educate employees about their well-being and happiness. Careots takes this a step further by offering prescriptive products and services to help employees take the steps needed to thrive and become a more engaged workforce.




How does Careots help improve employee well-being?


Careots gives access to some of the best research and tools available to understand what drives individual and organizational happiness. Once ready, Careots gives users the freedom to choose from carefully selected products and services that address specific elements of well-being.




Why does well-being matter to a company?


Employee well-being or happiness directly impacts an organizations ability to achieve its goals. Whether it is a healthier more engaged workforce or competitive advantage in the war for talent, focusing on employee well-being should be a core priority of any organization.




What is the difference between happy and happiness?


Happy is a temporary or situational state of mind that feels good right now like a dopamine rush. Happiness is a continual or lasting state of being and gives meaning to the actions, relationships, and outcomes of life.




What are the six essential human resources of well-being?


Through consulting industry research, partners, and customers, Careots has worked to understand what drives employee well-being. This has led to the creation of the six essential human resources of well-being including Emotional, Career, Social, Financial, Physical, and Community. Each of these elements are interdependent on each other and require balance for an employee to thrive at work and in life.




Why is Gallup a part of Careots?


Gallup (www.gallup.com) is the recognized world leader in providing research and surveys on employee engagement to improve well-being (happiness). Gallup provides Careots with exclusive Wellbeing Finder resources and access to their research and insights for employees.




Why is Happify a part of Careots?


Happify (www.happify.com) is the most used emotional well-being app. Through science-based activities and games, Happify reduces stress and anxiety while building optimism and mindfulness. Happify provides Careots users with premium access to tracked topics, content, and meditations.




Who else is involved in Careots?


Careots is constantly striving to recruit and foster a robust partner ecosystem. A strong relationship with Stripe and Visa allows for Careots to focus on a rich and stable customer experience. The Careots marketplace hosts over 40 of the most respected consumer and medical brands committed to user well-being (happiness).




What are the different ways employers fund Careots?


Careots can be funded directly by an employer from the budget in the line of business or at the corporate level. In recent deployments, brokers and insurance providers have stepped up to help companies bring an integrated solution with more traditional benefits.




How do companies get the most out of Careots?


Careots is used to attract, recruit, engage, and retain talent. Other common uses include reinforcing corporate culture/values, advancing well-being (happiness), individual/team appreciation, new hire sign-on, achievement rewards, and tenure.




What are examples of the Careots available for purchase?


The marketplace has over 40 different offerings to spend available balances. This includes Babbel, Peloton, Scribd, Scott's Cheap Travel, Legalzoom, Shipt, Curiosity Stream, and Motley Fool.




How competitive are the prices in the Careots marketplace?


The marketplace is made up of carefully selected partners aligned with Careots' purpose Additionally, all offerings are negotiated on behalf of the entire userbase to get the best prices.




How are the spending balances used in Careots?


Inside of Careots, the user is given an available spending balance and a virtual debit card. Using this debit card, an employee is authorized to purchase the offerings inside the Careots marketplace. In the event an employer does not fund Careots or an employee does not have enough funds available, an employee can still purchase from the marketplace with a personal credit card.




What is the recommended spending balance for an employee?


An annual amount of $300 to $500 is recommended for several reasons. It is a significant enough amount of compensation to mean something to an employee. It allows for 3 to 4 purchases across the available categories based on the average pricing of products and services.




Is there a minimum spending balance required?


There is no minimum funding amount to utilize this feature.




Does every employee receive the same spending balance?


Through the Careots platform, an employer can choose exactly how much spending balance is available on an employee to employee basis. This benefit can also be made available in any amount at any time to all types of workers including employee, part-time, contractor, etc.




Are there any hidden fees for using a spending balance?


There are no additional costs beyond the per user access fee and the amount spent by employees from available funding.




Can employees add personal funds to the spending balance?


U.S. credit card regulations do not allow company and personal funds to be comingled. If an employee wants to purchase more than the funding allows, a personal credit card can be used at checkout.




What prevents the spending balance from being used outside Careots?


Through the Stripe and Visa partnership, Careots is able to whitelist or select specific merchants where the debit card will work. This can be adjusted on an employer to employer basis and can accommodate unique asks where applicable.




Is the spending balance considered taxable income?


Depending on the products and services purchased, it may or may not be considered taxable income. Careots works directly with customers to operationalize the process of collecting and integrating this data.




When should a Careots program get started?


Careots can be deployed at any time for any duration. It is ideal to align the Careots timeline with the existing benefits calendar in order to avoid confusion by employees.




What happens to unused balances after the first year?


Intra-year Careots balances can be handled according to the employers preference. If the employer does not want to carry funding across years, employees will be notified and unused funds will be returned.




What happens to unused balances when an employee leaves?


Careots allows employers to configure how unused balances are handled during an employees transition and will be a decision captured in the deployment.




How are funds moved into Careots?


ACH or wire transferred funds are collected into a dedicated account managed by Wells Fargo. Upon receipt, assignment of the funding is authorized to the individual employee. These funds are then held by Stripe until they are used. Employers will receive regular updates on spending and have the ability to ask for ad hoc reporting.




How can Careots be accessed?


Careots is a web application which means any device with an internet browser will be able to access it. There are no required software downloads or installations.




What information is required to deploy a new user in Careots?


Deployments with Careots are very easy and simple. The minimum required information is a corporate email.




How can Careots be configured for a companies needs?


The Careots platform can be white labeled or customized to include unique offerings. If there is a unique ask, Careots is happy to explore accommodating new use cases and challenges.




Who provides supports for Careots?


Careots has a designated staff responsible for supporting users. If there is an open issue, please reach out to your Client Engagement Executive or visit the Contact Us page.





BROKER

What is Careots?


Careots is a web application and cloud platform meant to help educate employees about their well-being and happiness. Careots takes this a step further by offering prescriptive products and services to help employees take the steps needed to thrive and become a more engaged workforce.




How does Careots help improve employee well-being?


Careots gives access to some of the best research and tools available to understand what drives individual and organizational happiness. Once ready, Careots gives users the freedom to choose from carefully selected products and services that address specific elements of well-being.




Why does well-being matter to a company?


Employee well-being or happiness directly impacts an organizations ability to achieve its goals. Whether it is a healthier more engaged workforce or competitive advantage in the war for talent, focusing on employee well-being should be a core priority of any organization.




What is the difference between happy and happiness?


Happy is a temporary or situational state of mind that feels good right now like a dopamine rush. Happiness is a continual or lasting state of being and gives meaning to the actions, relationships, and outcomes of life.




What are the six essential human resources of well-being?


Through consulting industry research, partners, and customers, Careots has worked to understand what drives employee well-being. This has led to the creation of the six essential human resources of well-being including Emotional, Career, Social, Financial, Physical, and Community. Each of these elements are interdependent on each other and require balance for an employee to thrive at work and in life.




How does Careots fit into a complete benefit program?


Due to the flexibility of the Careots platform, it has become a useful tool for brokers looking to create differentiated offerings that go beyond traditional benefits programs. This creates an opportunity for a broker to listen to what is important to a customer and then build it into the ideal benefits offering on a deal by deal basis.




Why is Gallup a part of Careots?


Gallup (www.gallup.com) is the recognized world leader in providing research and surveys on employee engagement to improve well-being (happiness). Gallup provides Careots with exclusive Wellbeing Finder resources and access to their research and insights for employees.




Why is Happify a part of Careots?


Happify (www.happify.com) is the most used emotional well-being app. Through science-based activities and games, Happify reduces stress and anxiety while building optimism and mindfulness. Happify provides Careots users with premium access to tracked topics, content, and meditations.




Who else is involved in Careots?


Careots is constantly striving to recruit and foster a robust partner ecosystem. A strong relationship with Stripe and Visa allows for Careots to focus on a rich and stable customer experience. The Careots marketplace hosts over 40 of the most respected consumer and medical brands committed to user well-being (happiness).




How do brokers purchase Careots on behalf of clients?


The Careots platform is able to aggregate individuals companies to create meta level data for brokers to manage a deployment. There is also the potential to split the source of the monthly access fee from the spending balance to allow a broker to accomplish their goals. Upon receiving an ACH or wire transfer, funds will be assigned to the specific company and then users as chosen by the client or broker. On a monthly basis, usage of reporting of available balances will be provided.




How do clients get the most out of Careots?


Careots is used to attract, recruit, engage, and retain talent. Other common uses include reinforcing corporate culture/values, advancing well-being (happiness), individual/team appreciation, new hire sign-on, achievement rewards, and tenure.




What are examples of the Careots available for purchase?


The marketplace has over 40 different offerings to spend available balances. This includes Babbel, Peloton, Scribd, Scott's Cheap Travel, Legalzoom, Shipt, Curiosity Stream, and Motley Fool.




How competitive are the prices in the Careots marketplace?


The marketplace is made up of carefully selected partners aligned with Careots' purpose Additionally, all offerings are negotiated on behalf of the entire userbase to get the best prices.




How are the spending balances used by employees in Careots?


Inside of Careots, the user is given an available spending balance and a virtual debit card. Using this debit card, an employee is authorized to purchase the offerings inside the Careots marketplace. In the event an employer does not fund Careots or an employee does not have enough funds available, an employee can still purchase from the marketplace with a personal credit card.




What is the recommended spending balance for an employee?


An annual amount of $300 to $500 is recommended for several reasons. It is a significant enough amount of compensation to mean something to an employee. It allows for 3 to 4 purchases across the available categories based on the average pricing of products and services.




Is there a minimum spending balance required?


There is no minimum funding amount to utilize this feature.




Does every employee have to receive the same spending balance?


Through the Careots platform, an employer can choose exactly how much spending balance is available on an employee to employee basis. This benefit can also be made available in any amount at any time to all types of workers including employee, part-time, contractor, etc.




Are there any hidden fees for using a spending balance?


There are no additional costs beyond the per user access fee and the amount spent by employees from available funding.




Can employee funds be added to the spending balance?


U.S. credit card regulations do not allow company and personal funds to be comingled. If an employee wants to purchase more than the funding allows, a personal credit card can be used at checkout.




What prevents the spending balance from being used outside Careots?


Through the Stripe and Visa partnership, Careots is able to whitelist or select specific merchants where the debit card will work. This can be adjusted on an employer to employer basis and can accommodate unique asks where applicable.




Is the spending balance considered taxable income?


Depending on the products and services purchased, it may or may not be considered taxable income. Careots works directly with customers to operationalize the process of collecting and integrating this data.




When should a Careots program get started?


Careots can be deployed at any time for any duration. It is ideal to align the Careots timeline with the existing benefits calendar in order to avoid confusion by employees.




What happens to unused balances after the first year?


Intra-year Careots balances can be handled according to the employers preference. If the employer does not want to carry funding across years, employees will be notified and unused funds will be returned.




What happens to unused balances when an employee leaves?


Careots allows employers to configure how unused balances are handled during an employees transition and will be a decision captured in the deployment.




How are funds moved into Careots?


ACH or wire transferred funds are collected into a dedicated account managed by Wells Fargo. Upon receipt, assignment of the funding is authorized to the individual employee. These funds are then held by Stripe until they are used. Employers will receive regular updates on spending and have the ability to ask for ad hoc reporting.




How can Careots be accessed?


Careots is a web application which means any device with an internet browser will be able to access it. There are no required software downloads or installations.




What information is required to deploy a new user in Careots?


Deployments with Careots are very easy and simple. The minimum required information is a corporate email.




How can Careots be configured on a client by client basis?


The Careots platform can be white labeled or customized to include unique offerings. If there is a unique ask, Careots is happy to explore accommodating new use cases and challenges.




Who provides supports for Careots?


Careots has a designated staff responsible for supporting users. If there is an open issue, please reach out to your Client Engagement Executive or visit the Contact Us page.





PARTNER

What is Careots?


Careots is a web application and cloud platform meant to help educate employees about their well-being and happiness. Careots takes this a step further by offering prescriptive products and services to help employees take the steps needed to thrive and become a more engaged workforce.




What are the six essential human resources of well-being?


Through consulting industry research, partners, and customers, Careots has worked to understand what drives employee well-being. This has led to the creation of the six essential human resources of well-being including Emotional, Career, Social, Financial, Physical, and Community. Each of these elements are interdependent on each other and require balance for an employee to thrive at work and in life.




What makes a partner a good fit for Careots?


Careots purpose is to free individuals and organizations to thrive daily with essential human resources. If your products and services work to accomplish this task, we would love to have a conversation to see how you fit into the solution.




What are the requirements of working with Careots?


Careots is a flexible platform requiring minimal effort for integration. The requirements for a successful integration include having a credit card checkout and transaction level matching for incentive awards. Everything beyond this will just make working together easier.




How does an individual product or service help improve well-being?


Products and services directly addressing the six human resources can be a catalyst to improve employee well-being. This happens by empowering an employee to identify their current opportunities for improvement, enabling productive behavior, and then reinforcing positive outcomes.




What are the benefits of participating in Careots?


Careots has helped many consumer products see the benefit of operating in an enterprise sales environment where you have a captive audience purchasing on a regular interval. This is all accomplished with minimal software development and hiring. Careots also prevents direct competitors from becoming partners in order to avoid conflict and end consumer fatigue.




What are other examples of Careots available for purchase?


The marketplace already has over 40 different offerings to spend available balances. This currently includes Babbel, Peloton, Scribd, Scott's Cheap Travel, Legalzoom, Shipt, Curiosity Stream, and Motley Fool to list a few.




Why should the prices in Careots be competitive?


Careots represents hundreds of employers and thousands of end users. We negotiate and expect prices to reflect this userbase in order to give them the best experience.




Is Careots a closed ecosystem?


Careots is a closed ecosystem from the perspective that funding can only be spent across a limited set of partners.




Who provides support for Careots?


Careots has a designated staff responsible for supporting users.





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